Carrier frequently asked questions

Thank you for your interest in becoming a transportation provider for DOF Ground. Below are some of the key requirements in order for your company to register with DOF Ground. If your company is not compliant with one or more of the qualification criteria contained in this registration process, you may return at another time to register once the non-compliant items are corrected.

1. Provide a valid MC/MX or USDOT number to begin the registration process. Intrastate carriers without a DOT number may provide an applicable state registration number to begin registration.

2. This registration, and DOF Ground’s Broker-Carrier Agreement, must be completed by an employee who is authorized to enter your company into legally binding transportation agreements.

3. A valid Tax Identification Number (TIN) and federal tax information must be submitted electronically during the registration.

4. Provide a Certificate of Insurance that meets the insurance minimum requirements listed below. Certificates must be submitted from your insurance producer (agent):

- General Liability - $1,000,000 - Auto Liability/BIPD - $1,000,000 - Workers' Compensation - Statutory Limits - Cargo - $100,000

5. If RMIS does not already have a copy of your Certificate of Insurance on file, it will be requested directly from your insurance producer (agent).

New carrier setup

To sign up to be a carrier in our network, you will need the following information.

1. A valid MC/MX or USDOT number for interstate carriers OR an applicable state registration number for intrastate carriers without a DOT number.

2. A valid Tax Identification Number (TIN) and federal tax information

3. A Certificate of Insurance that meets the insurance minimum requirements listed below:

General Liability - $1,000,000 | Auto Liability/BIPD - $1,000,000 | Workers’ Compensation – Statutory Limits | Cargo - $100,000

Certificates must be submitted from your insurance provider (agent).

Electronic registration and DOF Ground’s Broker-Carrier Agreement must be completed by an employee who is authorized to enter your company into legally binding transportation agreements.

Once you have finished your registration, you can start moving freight with us right away!

Note: If you have a new MC number, you must wait 30 days before you can move DOF Ground freight.

If you call us to sign up as a carrier, the person who directs you to the sign-up page will most likely be your carrier rep.

If you sign up online, someone at DOF Ground will contact you within 24 hours to get started.

DOF Ground is here to help you resolve issues no matter the time of day. If you have an issue during normal business hours, contact your carrier rep for help.

After hours, call (844) 394-3788 and ask for the after-hours team. Support is available 24 hours a day.

To update your insurance, send the new certificate to your DOF Ground rep.

Keep the certificate current. A lapsed policy can take you off the load board.

You can see available loads by logging into DOF Ground, our digital freight platform.

If you do not have access to the load board yet, contact your DOF Ground rep to get set up with an account.

We give you multiple options for booking freight. You can submit offers and instantly book loads on DOF Ground, which is available as a desktop portal and a mobile app for carriers.

If you do not yet have a DOF Ground login, you can register for one online.

You can also contact your rep directly to discuss freight opportunities and book loads.

Carriers in the DOF Ground network have access to several different types of freight, across multiple modes, services and equipment types.

No matter what type of freight you like to haul, there's a good chance you'll be able to find it and book it in the DOF Ground network.

Full truckload, dry van and flatbed

Less-than-truckload (LTL)

Intermodal shipping (both port & rail drayage)

Cross-border (Canada and Mexico)

Drayage (seaport and intermodal)

Expedited team

Drop trailer

Power only

Dedicated freight

Over-dimensional

Overweight / heavy haul

Hazmat

Long-haul

Regional

Multi-stop

TWIC® certifications

Dry van

Refrigerated / reefer

Container

Flatbed

Step-deck

Removable gooseneck (RGN)

Hotshot

Liftgate trailers

Yes. Many shippers in DOF Ground’s dense network have high-volume, consistent shipping needs. We match these opportunities with carriers in our network.

Dedicated freight is a great way to bring consistent, predictable revenue to your fleet, and make dispatching more efficient.

If you are interested, we will work with you to match your fleet capabilities with contractually dedicated freight opportunities.

If you are interested in contractually dedicated freight, you can call us at (844) 394-3788.

Carriers are paid on the terms they agree to. The options are:

- Same-day pay via T-Chek code for fuel or final payment with a 4% fee to the carrier

- 2-day QuickPay or ACH deposit with a 3% fee to the carrier

- Net 15 - primarily for less-than-truckload (LTL) carriers

- Net 30, the standard term, paid by check or ACH when no special arrangement is in place

Carriers can submit invoices in more than one way.

You can upload your paperwork and generate an invoice via DOF Ground. Please note that you must generate an invoice for payment when using the website.

For Net 30 payments by check or direct deposit, send an invoice, PODs, and any accessorial receipts to accounting@dofground.com.

For Two Day Pay, please send all required documentation to accounting@dofground.com.